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All our products are guaranteed for five years.

Retain your purchase invoice: for you to be able to claim on the warranty for your Mottez hiking trailer, you must retain your purchase invoice.

Contractual warranties do not cover:
abnormal or abusive use of the products. In this respect, we invite you to read carefully the instructions for use supplied with your hiking trailer.

Faults with accessories
Faults and their consequences due to any external cause,
Any work or repairs carried out on hiking trailers by third parties.

Defective products outside the terms of the warranty

If your faulty product is not covered by the warranty, www.chariotderandonnee.com will be happy to prepare a quotation, following examination. You will be informed by email of the cost and the time required for the repair.
Carriage costs will be your responsibility.

Spare parts

All parts can be supplied upon request.